CLAIMS TREATMENT AND FOLLOW UP
With regards to our complaints policy, we would like to inform you about our claim treatment procedure.
A claim is by definition the written expression of a customer’s dissatisfaction. Likewise requests made to modify personal data and/or to close an account are of course not considered as complaints.
Following our General Terms and Conditions, the Client not satisfied is invited to contact first his DAM Account Manager (Tel.: +352/22.214.171.124).
Should the Client still be unsatisfied by the answers brought after this first contact, he may send a claim letter by registered mail to DIVERSIFIED ASSET MANAGEMENT S.A. 26, Boulevard Royal, L-2449 Luxembourg.
Claim treatment time limit:
- Letter acknowledgement of receipt will be send within 5 working days,
- Answers to the claim will be given under 15 working days from the claim reception date.
In case of the Client still not be satisfy by the answer given by DAM, he may send a complaint letter to the Commission de Surveillance du Secteur Financier (CSSF), at 283, route d’Arlon, L-2991 Luxembourg.